gabaj's Privacy Policy

Introduction & Scope

gabaj is a secure and reliable online gaming platform operated for users in Bangladesh. We fully respect the privacy of our users in the delivery of our services. In this privacy policy ("Policy") we have described in detail what types of information gabaj collects, how that information is used, who it may be shared with, and what steps we take to protect your information.

This policy applies to gabaj's website, mobile version, and all associated services. Please read this policy carefully before using any of gabaj's services. If you do not agree with any of the terms of this policy, we ask that you refrain from using our services.

What Information We Collect

gabaj may collect the following information to operate its services effectively and provide users with the best experience:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Current and permanent address
• National ID card or passport details (when required for identity verification)

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay or bank account information
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus-related information

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Time of platform access and usage patterns

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories
• Bonus usage information
• Responsible gaming limit settings

How We Collect Information

gabaj collects your information in the following ways:

• Information you provide directly: Information you provide yourself during registration, login, or identity verification.
• Automatic collection: Information collected automatically through technical means while you use our platform, such as log files and cookies.
• From third parties: Transaction confirmation information from payment processing services.
• Customer support: Information provided during live chat or email contact.

Purpose of Using Information

gabaj uses the information it collects only for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and promotional offers
• Providing customer support — via 24/7 live chat and email service
• Preventing fraud and ensuring account security
• Ensuring user protection under the responsible gaming policy
• Improving platform functionality and enhancing the user experience
• Fulfilling legal obligations
• Sending important notifications related to the service

gabaj never sells your information to third parties or shares it without authorization for commercial purposes.

Information Sharing & Disclosure

gabaj may share your information with the following parties in limited and specific circumstances:

5.1 Service Providers

We use trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfer services), technical infrastructure, and customer support operations. These parties receive only the information necessary to provide their designated services and are bound to follow gabaj's privacy rules.

5.2 Legal Requirements

gabaj may be required to disclose information in response to applicable laws in Bangladesh, judicial orders, or lawful instructions from regulatory authorities.

5.3 Fraud Prevention

Information necessary for investigating illegal activity, money laundering, or fraud on the platform may be shared with the relevant authorities.

5.4 Business Transitions

In the event of a change of ownership or merger of gabaj, user information may be transferred to the new ownership, but the terms of this policy will remain in effect.

Data Security Measures

gabaj has adopted industry-leading technical and organizational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transmission on our platform is secured through SSL encryption.
• Secure Payment Processing: All financial transactions are conducted through encrypted channels.
• Access Controls: Only authorized staff can access user information, and only to the extent necessary for performing their duties.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Data Backup: Regular backups are taken to prevent data loss.
• Password Hashing: User passwords are never stored in plain text — they are protected using modern hashing algorithms.

However, no method of transmitting data over the internet or storing it electronically is 100% secure. gabaj takes the highest security measures but cannot give an absolute guarantee of complete data security. It is the user's own responsibility to keep their password confidential and to avoid logging in from unfamiliar devices.

Cookie Policy

gabaj uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us improve our services.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage and improve the experience.

7.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some gabaj services to not function properly.

Data Retention Period

gabaj retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• The period during which your account remains active
• Legal obligations and regulatory requirements
• Mandatory retention periods for financial transaction records
• The need to resolve disputes or address legal claims

Even after an account is closed, certain information may need to be retained for legal reasons. Once that period has passed, the information is securely deleted or anonymized.

Your Rights

As a gabaj user, you have the following rights:

• Right of Access: The right to request a view of the information gabaj holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be possible where legal obligations exist.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request your information in a structured format.
• Withdrawal from Marketing Communications: The right to opt out of promotional communications at any time.

To exercise these rights, email [email protected]. We will try to respond to your request as quickly as possible.

Protection of Minors

gabaj's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. If it becomes apparent to us that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent suspects their child has opened an account on gabaj, please contact [email protected] immediately.

Policy Changes

gabaj reserves the right to update or change this privacy policy at any time. In the event of changes, we will:

• Publish the updated policy on the website
• Send a notification to the registered email for significant changes
• State the revision date at the top of the policy

Continuing to use gabaj after changes have been made means you are giving your consent to the revised policy. We therefore recommend reviewing this policy from time to time.